Over two decades ago Fion Phua founded the informal network "Keeping Hope Alive" to get assistance to Singaporeans. After a short break early in the pandemic, Phua adapted services to this new challenge. Her model is not based on donations, but rather on volunteers each using their particular skill set to assist others. The services can include everything from handyman work, haircuts, cleaning, appliance delivery, helping seniors access technology for virtual family visits and assistance with accessing food. Clients are elderly, low-income and others who are vulnerable. Phua said, “Covid will not be over in one, two days and not one, two months, even not one, two years. So we ought to adjust our living lifestyle so that we look after the weak, the poor, the sick and people who are in depression and unable to find a solution to it. We ought to be there for them.”

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